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Continental Car Hire | Top 10 Common Questions Answered

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If youā€™ve ever used a car hire service in the UK, you may have questions about insurance, rental policies, and terms and conditions. At Continental Car Hire, we specialise in helping non-fault drivers in London and across the UK with replacement vehicles, accident claims, and repair services. Here are the top 10 questions our clients ask, and the answers based on our experience.

Top Questions About Continental Car Hire Services

1. Am I entitled to a replacement car after a non-fault accident?

Yes! If youā€™ve been involved in a non-fault accident, you are legally entitled to a like-for-like replacement vehicle. At Continental Car Hire, we provide replacement cars at no upfront cost, charging the at-fault partyā€™s insurer instead. You can get a replacement car within 2 hours of your accident.

2. Will using a replacement car affect my insurance or no-claims bonus?

No. Choosing Continental Car Hire ensures your no-claims bonus remains untouched, and thereā€™s no need to pay extra for insurance premiums at renewal. We handle the claim and recovery costs from the at-fault insurer, protecting your insurance rights and interests.

3. What types of vehicles are available as replacements?

We offer a diverse fleet of standard and prestige vehicles to suit your needs. Whether your car is small, luxury, or somewhere in between, you can rely on us for a like-for-like replacement while your vehicle is being repaired.

4. How do you handle vehicle recovery after an accident?

Our team provides instant vehicle recovery and secure storage for damaged or un-roadworthy cars. We utilise advanced equipment to safely tow your vehicle to our approved garages or storage units. All costs for recovery and storage are recovered from the at-fault partyā€™s insurer if your claim is non-fault.

5. How long does it take to repair a car after an accident?

Repair timelines vary depending on damage severity:

  • Minor dents or scratches: A few hours to one day.

  • Major damage or mechanical repairs: Several weeks, depending on the complexity.

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All repairs are conducted at 100+ approved garages across London, ensuring quality and reliability.

6. What repairs are covered by your service?

Continental Car Hire provides a full range of accident repairs, including:

  • Dent and scratch repair

  • Bumper repair and replacement

  • Windscreen replacement

  • Mechanical repairs (engine, transmission, brakes)

  • Headlight and alloy wheel repair

We coordinate all repairs and recover the costs from the at-fault insurer, so you pay nothing up front.

7. Do you provide personal injury claim support?

Yes. While we do not manage personal injury claims directly, we refer clients to professional solicitors to ensure fair compensation for injuries sustained during a non-fault accident.

8. How quickly can I get a replacement vehicle?

We aim to provide a replacement vehicle within 2 hours of your accident. Our expert team ensures a smooth process, handling claims and vehicle delivery promptly so you can continue your routine without disruption.

9. Who pays for car recovery and storage?

If your accident was not your fault, the at-fault partyā€™s insurer covers all costs. You do not pay for recovery, storage, or repairs. Using our services protects your insurance premiums and no-claims bonus.

10. How do I start a non-fault claim with Continental Car Hire?

Itā€™s easy:

  1. Call our expert team at +44 (208) 743 7469 to start your claim.
  2. Provide details about your accident and required services (replacement vehicle, repairs, or personal injury assistance).
  3. Our dedicated claim handlers will manage the process, including vehicle recovery, storage, and repair at no upfront cost to you.

Why Choose Continental Car Hire?

With over 25 years of experience, a 94% success rate, and a network of 100+ approved garages, we are Londonā€™s trusted choice for:

  • Non-fault replacement vehicles
  • Accident repairs
  • Claim management and personal injury support

We streamline your claims process, protect your insurance rights, and ensure you stay on the road with minimal disruption.

Contact us today at +44 (208) 743 7469 to start your non-fault claim and get back on the road with confidence.

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