This website is owned and operated by Continental Car Hire Ltd. Our company information is at the end of this document. We are committed to providing car rental services, and our operations comply with relevant regulations.
Please read these terms and conditions carefully. They replace any previous versions.
By registering on or using our website (as defined below), you agree to be bound by these terms and conditions. Please print or save these terms for future use, as we will not keep a file copy specifically for the transaction with you, and we cannot guarantee that they will remain accessible on our website in the future. These terms and conditions are available in the English language only.
These terms and conditions apply to all Users.
Capitalized terms have the following meanings in these terms and conditions:
1) “Content” – all information of whatever kind published, stored, or sent on or in connection with our website.
2) “User” – persons or organizations using our website (whether or not registered with us).
We may change these terms and conditions by posting the revised version on our website. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.
We grant Users a limited personal non-transferable right to use our website subject to these terms and conditions. You are not eligible for, and must not use, our website if you are under 18 years of age.
You agree that you will not, in connection with the website:
1) Breach any applicable law, regulation, or code of conduct;
2) Publish or send any Content (including links or references to other content), or otherwise behave in a manner that:
3) Do anything that damages or might damage our reputation.
4) Breach with any guidelines or requirements on our website.
6) Provide any contact or other information, which is inaccurate and misleading, and you will update it so that it remains so.
We facilitate car rental services through our website. We do not endorse or recommend any third-party services or activities related to car rentals. Users are advised to make their own appropriate and careful enquiries, which suits them as per the services.
We may use third-party-provided services or display third-party advertising on our website, any social media platform or link to third-party websites related to car rentals. We do not recommend or endorse, nor are we legally responsible for, those sites or services. Users use them at their own risk.
Any guidance or similar information which we ourselves make available on our website is intended to general guidance. We cannot guarantee that it is accurate or up-to-date, and we do not accept legal responsibility for it. Users should make their own appropriate and careful enquiries, including as to its accuracy and suitability for their purposes.
If we permit you to create an account on our website, it is for your personal use only and is non-transferable. You must not authorize or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security, such as loss, theft, misuse, or unauthorized disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
We do not guarantee that the website will be uninterrupted or error-free and are not responsible for any losses arising from such interruptions or errors. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement, or other technical reasons. We are entitled, without notice and without liability, to make changes to the website provided these do not have a material adverse effect.
Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything that may not legally be excluded or limited. In this section, any reference to us includes our employees and agents. You will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject, of course, to our obligation to mitigate any losses).
You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself. We shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
1) There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
2) Such loss or damage was not foreseeable;
3) Such loss or damage is caused by you, for example, by not complying with this agreement;
4) Such loss or damage relates to a business.
All trademarks, logos, Content, graphics, images, photographs, animation, videos, text, and software used on the website are our intellectual property. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer, or create extracts of, or derivative works from, such material without our specific prior written consent.
You acknowledge and agree that Continental Car Hire Ltd may process your personal data in accordance with the terms of our privacy and cookies policy, which is subject to change from time to time.
We are not liable for the failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control, including third-party telecommunication failures.
Continental Car Hire Ltd may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.
If you have any complaints, please get in touch with Continental Car Hire Ltd via the complaints page on our website.
Company name: Continental Car Hire Ltd
Country of incorporation: England
Registered number: 05204255
Registered office: 142 Bentworth Rd, London W12 7AH
Contact No: +44 208 743 7469
E-mail Us: Marketing@continentalcarhire.co.uk
Complaints may be made:
In respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the compliant in writing.
If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.