Privacy Policy

Continental Car Hire Ltd know that you take the privacy of your information and how it used and shared very seriously, and we will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. This notice describes the Continental Car Hire Ltd privacy policy and how we aim to repay the trust you have shown by sharing your personal data with us. This policy applies to all the websites we operate, our use of emails and text messages and any other methods we use for collecting information.

It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have. This privacy policy only applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organizations. We may update this privacy policy from time to time by publishing the amended version on our website. Unless we have legal grounds to do otherwise, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy. We may post the notice on our website and/or send you the notice by email.
In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’ it refers to Continental Car Hire, 142 Bentworth Road, White City, London W12 7AH, Registered in England and Wales, Company No: 5204255, Vat No. 848608391. For the purposes of the General Data Protection Regulation, we are a data Controller in respect of the personal information that we collect and process about you as described in this privacy policy. Continental Car Hire and its other name CCH is a Premium Credit Hire & Accident Claim Management Company specializing in road traffic accident claims and provision of credit hire vehicles to clients involved in non- fault accidents.
We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

1. Personal information, such as name, postal address, phone number, email address, driving license, or any other confidential documents related to your car accident claim that you provide by filling in forms on Our website, emailing us, provide via social media, when you contact us via telephone and includes information provided when you submit a question to us or provide us with feedback and any information you provide us in connection with a claim or a road traffic accident.

2. At times, details pertaining to you may be obtained from various entities such as your motor insurance provider, insurance intermediary, vehicle dealership, repair service, or any other entity offering you goods or services, who believes that our services or products may be of interest to you. These entities act as data controllers in their own right, and we encourage you to refer to their privacy notices for insights into how they handle your information. Additionally, we collaborate closely with third parties, including subcontractors involved in technical, payment, and delivery services, as well as search information providers and credit reference agencies. Information about you may be received from these sources, and we routinely conduct checks against the Government’s financial sanctions targets list.

3. Our rental vehicles are equipped with trackers. We utilize the location data of these vehicles primarily to safeguard against theft and occasionally to alert us when the rental period concludes, such as when the vehicle returns to the garage that conducted repairs. It’s important to note that we don’t employ this information for predicting or analyzing your personal behavior. However, we receive notifications if the vehicle surpasses speed limits or enters high-risk areas like UK ports or Eurotunnel zones. This data may be employed in the context of defending or prosecuting legal rights and may be shared with the police in the event of a collision or suspicion of an offense involving the vehicle.
Generally we do not rely on consent as a legal basis for processing your personal data. Where we do require consent we will ask for it and you have the right to withdraw your consent at any time by contacting us.

Continental Car Hire has the right to share your personal, vehicle and insurance details with solicitors firms and third parties to proceed with the claim process with transparency. To deliver our comprehensive service, we need to engage the services of various suppliers who, in turn, have obligations to inform you about how they collect and use your personal data. Your personal information may be shared with any of our affiliated companies, which includes the company that owns us and any companies under their ownership or control. This sharing may occur to facilitate the provision of services to you.

When individuals apply to work Continental Car Hire Ltd, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Once a person has taken up employment with Continental Car Hire Ltd, we will compile a file relating to their employment.

The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Continental Car Hire has ended, we will retain the file in accordance with the requirements of our retention schedule.
If there are any questions regarding this privacy policy you may contact us using the information below:

142 Bentworth Road, White City, London W12 7AH
Call Us: +44 (208) 743 7469
Email: marketing@continentalcarhire.co.uk

How To Make A Complaint

Methods

Complaints may be made:

In respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

Process

We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the compliant in writing.
If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.

Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
 Within four weeks of receiving a complaint, we will send you either:
  • final response adequately addressing the complaint; or
  • a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
 Within eight weeks of receiving a complaint we will send you either, a final response adequately addressing the complaint and outlining your right to appeal with the Claims Management Ombudsman (CMO); or a response which:
  • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; – and
  • informs you that you may refer the handling of the complaint to the Claims Management Ombudsman (CMO) if you are dissatisfied with the delay.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant time frames to respond to you, you can appeal this with the Claims Management Ombudsman (CMO) at:
Claims Management Ombudsman
 Exchange Tower
 London
 E 14 9 SR
Tel: 0800 023 4567
 Web: https://cmc.financial-ombudsman.org.uk/