Frequently Asked
Questions (FAQ)

Frequently Asked Questions (FAQ)

At Continental Car Hire, we manage non-fault accident claims across England and become the choice of our customers. When it comes to defining the role of a particular industry such as a claims management company, it simply refers to a legal department alternative to the insurance company that manages claims to provide compensation to deserving clients.

We are also a trusted partner for those who are looking for credit hire after a non-fault accident. We not only cover the non-fault drivers but also companies like us who need replacement vehicles as per their customer requirements.

What is credit hire, and how much will I have to pay for it?

As a Continental Car Hire’s Client, our professional and expert team will entitle you to credit hire if your non-fault claim qualifies. Credit hire refers to a service that is given to non-faulty claimants as an alternative vehicle for a certain time until their damaged vehicle stays off the road. If the road accident was not your fault, our team claims the costs back from the faulty party insurer.

Somehow, our company will not charge you for credit hire if you are a non-faulty driver, but we require your help to process the claim.

What is the highest personal injury payout in the UK?

Typically, road traffic accident injuries are paid through the faulty party insurer. In the record of the UK, the highest injury payout was £28 million containing both general and special damages.

Further, in the history of personal injury claims, the highest claim was £95 million to compensate for a victim's personal injury.

How long does an accident claim take?

When you claim the Continental Car Hire, it will take approximately one to two weeks or months depending on the case severity. As if you make a claim to your insurance company, it will get more complex and take up to 18 months to resolve and release your compensation. Therefore, it is important to consider the benefits of an accident management company like ours. Continental Car Hire is formulated as an independent organisation that fights for non-fault claimant rights within less time.

Who pays for car recovery after an accident?

There are different concerns about this question: First, a non-faulty party and the other is a faulty party, or sometimes it is 50-50 or split liability. This is our team's obligation to guide you in a proper way. Suppose you are a non-faulty party then the car recovery cost would be recovered from the faulty party insurer.

For the liable driver, the cost would be the responsibility of the insurance company. If the faulty party has comprehensive insurance, your insurer is liable for paying recovery fees. In the case of split liability, both parties will be responsible for paying the vehicle recovery costs.

Who pays storage fees after a car accident?

Different concerns regarding this question, a faulty and non-faulty party who bear this concern or query. According to our expert, the non-faulty one will not bear any cost for its claim, and vehicle storage is one of the claims that he can make.

On the other hand, a faulty party can seek vehicle storage to store his damaged car, his insurance company will pay for such a claim. Our company will provide you with this service so that you can put your burden on our expert shoulder to handle your damaged vehicle. Contact our vehicle storage team; they will guide you with all processes or payment structures.

Am I liable for credit hire?

Yes, you are absolutely liable, if you are the non-faulty driver. If your vehicle is totally unroadworthy after a car accident, and you are looking for a replacement vehicle. Continental Car Hire can help and provide you with credit hire for the time period until your vehicle is off the road.

Once your non-fault claim is satisfied, we will give you a credit hire at no cost. And recovered all costs from the faulty party.

What are the particulars of the claim for credit hire?

The particulars of claim for credit hire are those such as, credit hire date, the hire rate and the other hire related information that are required to cover these aspects.

How do I get a replacement car after an accident?

It is very simple to get a replacement vehicle from the accident management company, the only condition is you must be a non-fault driver. After the accident, you can make a non-fault claim to our company and receive a vehicle.

All costs will be recovered from the at fault party. Further, in replacing your own damaged vehicle, the fault party will pay the cost of repairs.

Do I have to pay for credit hire?

As simple as pie: if you are a non-faulty driver in your accident then you don't have to pay for credit hire. All the costs will be paid by the insurance company of the faulty party.

Continental Car Hire will offer you a credit hire at no cost and leave your insurance rights unaffected. However, there is no full guarantee that the insurance company of the faulty party will pay those charges.

Who pays for hire car after accident?

Once it clarifies who is at fault, we will negotiate your claim costs with faulty party's insurance company. Further, the claim will proceed until it gets resolved, and costs of your claims to the faulty party’s insurer will be incurred.

As it is the faulty party's legal obligation to pay the compensation you deserve. Also, our team ensures that you will not pay any charges if you are a non-fault client of Continental Car Hire.

Is it worth using an accident management company?

As you know, accidents are frustrating and daunting events that already give you so much stress. And now, when you pass through bad things and deserve a good thing, contacting your insurer will put you on pins and needles due to its complicated claim process and some drawbacks.

Considering peace of mind after an accident is a non-fault claimant right therefore, claiming to an accident management company like us would be a great way to eliminate stress and find the best compensation.

How much can I get from a car accident claim?

This is the most frequent question that a claimant asks from his assigned lawyer but due to poor handling of cases, clients will not be satisfied with the lawyer's answer. Therefore, we suggest hiring our solicitor, who will answer all queries.

Further, this is something that depends on the case severity and on the final statement that your lawyer will put in court. And overall, the more severely you are injured the higher compensation you will get. Call us for free legal advice and consultation to understand the importance of accident claims.

What benefits can I claim after an accident?

No doubt, car accidents are stressful, especially those who are bearing someone else's fault. With our company, claim your non-fault accident and get liable for the compensation that you deserve. Our company will provide you with the services for the following claims such as:

Comparable Replacement Vehicle.
Vehicle Recovery
Accidental Repair
Personal injury
Overall accident management

Further, below are the perks that you can attain through claiming to our company, such as:

No cost to your claim.
No excess payment to your insurer.
Preserve your no claim bonus.
All your insurance rights are unaffected. .

Why use a credit hire company?

When you use any credit hire company it will protect your insurance rights and will not burden your pocket. Therefore, there would be zero excess on your insurance policy.

Our credit hire company will liaise with the faulty party’s insurer and provide you with a replacement vehicle to compensate your loss for free.

What is personal injury legally in the UK?

In terms of definition, the personal injury refers to physical injuries that you attain after an accident. Further, according to the England law, personal injury is that you suffered from pain after having a road accident.