Complaints Policy!
You can contact our complaints department via any of the following methods:
Complaints Policy Continental Car Hire Ltd
At Continental Car Hire Ltd, we are committed to providing a high standard of accident management services to all our clients. This includes car hire, vehicle recovery, storage, medical arrangements, and overall claims handling. We value your feedback and take complaints seriously as part of our commitment to continual improvement.
If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the matter promptly and fairly.
What Can I Complain About?
We handle complaints related to, but not limited to:
Car Hire Issues
Problems with the vehicle provided, including condition, availability, or replacement.
Staff Conduct
Any concerns regarding the professionalism or attitude of our staff.
Payment or Billing Issues
Disputes about charges, payment delays, or unclear invoices.
Service Quality
Delays, lack of communication, or dissatisfaction with storage, recovery, or medical services.
If your complaint does not fall into the categories above, we still encourage you to contact us so we can assist you appropriately.
What Information Do We Need?
To help us deal with your complaint quickly, please provide the following:
- Your full name and contact details
- Reference number or claim number (if available)
- Details of the complaint (what happened, when, and who was involved)
- Any supporting documents or images
- What you would like us to do to resolve the issue
